ACAVE tour operators present the decalogue of ethical commitment and customer service

The decalogue includes a set of good practices based on current legislation and the ACAVe Code of Ethics, with which the ACAVe TTOOs are committed in order to provide quality service and guarantees to travelers and agencies. retailers.

June 7, 2022.- The Tour Operation Committee of the Corporate Association of Specialized Travel Agencies (ACAVE) has approved the Decalogue of ACAVe Tour Operators (see here), which publicizes and gives prestige to the added value and guarantees that ACAVe tour operators offer in the organization of combined trips, both to retail travel agencies and to travelers. More than 50 tour operators are part of ACAVe, representing all types and specialties of travel. On ACAVe's website, , all associated tour operators and retail agencies can be consulted.

The Decalogue (see here) is, above all, an exercise in transparency before travel agencies and their clients, listing and openly informing about the commitments that tour operators acquire, in accordance with the package travel regulations and the ACAVe Code of Ethics associates, in aspects as diverse as guarantees and liability, final price information, contractual information, assistance during the trip or compensation in the event of cancellations, among others.

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